We understand that from time to time you may wish to return a product to us. We have created this policy to enable you to return products to us in appropriate circumstances.
This policy shall apply to all orders submitted through our website with the exception of CDs, DVDs, software and Book & CD packages where the product has been either tampered with or unsealed.
If any item does not meet your expectations, please first contact us by email within thirty days from delivery. We can then establish whether it is within your statutory rights to return the item and whether a refund of cost of return is applicable.
If you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us and receive a refund in accordance with this policy if:
(a) We receive the returned product within 30 days following [the date of dispatch of the product to you];
(b) The returned product is unused, in its original unopened packaging (with any seal or shrink-wrap intact), with any labels still attached, and otherwise in a condition enabling us to sell the product as new;
(c) You comply with the procedure set out in this policy in relation to the return of the product; and
(d) None of the exclusions set out in this policy apply.
3. Returns procedure
In order to take advantage of your rights under this policy, you must contact us to obtain a return authorisation number, and then send the product to us with a covering note quoting that number.
Products returned under this policy must be sent to:
PO Box 63971
London SW15 9AZ
You will be responsible for paying postage costs associated with returns under this policy.
The following kinds of products may not be returned under this policy:
(a) DVDs, CDs and other audio or video or audio-visual recordings;
(b) computer software (whether on CD-ROM, DVD-ROM or otherwise);
(c) any product made to your specification;
(d) any product made to order;
(e) any product personalised or adapted for you;
(f) gift vouchers.
We will give you a refund for the price you paid to us in respect of any product properly returned by you in accordance with this policy.
We will not refund to you the original delivery charges relating to the returned product.
We will refund to you your reasonable postage costs incurred returning the product to us.
We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
We will process the refund due to you as soon as possible and, in any event, within 30 days following the day we receive your returned product.
6. Improper returns
If you return a product in contravention of this policy, and you do not have any other legal right to a refund or exchange in respect of that product:
(a) we will not refund the purchase price or exchange the product;
(b) we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and
(c) if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.
7. Our details
This website is owned and operated by:
PO Box 63971
London SW15 9AZ
Tel.: +44 020 3239 3377
For quick responses you can contact us by phone or email, otherwise you are welcome to write to us at address given above.